FREQUENTLY ASKED QUESTIONS
A little clarity.
A smoother journey.
Everything to help you take the next step.
How do I get a quote and book?
Open our online booking site, choose your service and enter the trip details. Your estimated price appears at the vehicle step, before you provide contact details and review your booking.
Can I book without a member account?
Yes. Our guest booking entry lets you arrange a journey without creating a member account. Keep your booking confirmation for reference.
Can you arrange both airport pickup and drop-off?
Yes. Select airport pickup or airport drop-off in the booking flow. Point-to-point transfers are also available for hotels, stations, ports and other destinations.
Which vehicle should I choose?
Toyota Alphard accommodates up to 6 passengers depending on luggage; Hiace and Premium Hiace accommodate up to 9. Use our vehicle guide to check the passenger and bag combination. For an Alphard with 5–6 passengers, contact our team to confirm the arrangement.
Can I book a trip within 48 hours?
Bookings within 48 hours require staff confirmation before payment. Contact our team if your journey is urgent. Availability is confirmed for the specific trip.
Are tolls, parking and waiting included?
Check the inclusions and applicable extra charges in your specific quote and booking terms. The route, waiting time and additional requests may affect the total. Ask our team before confirming if anything is unclear.
What if I need to change or cancel?
Contact our team with your booking reference as soon as possible. Review the cancellation policy shown during booking before confirming; the applicable conditions depend on your reservation.
Which languages do you support?
Our customer support is available in Japanese, English and Chinese, 08:00–20:00 Japan Standard Time. The booking interface also supports Traditional Chinese.
YOUR NEXT JOURNEY
Let’s take you there.
Tell us where you’d like to go. We’ll help you find the right ride.